Refund Policy

Last Updated: June 2026

Thank you for shopping with us. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

All products sold through our store are digital goods. No physical items are shipped.

Due to the nature of digital products, all sales are generally considered final once the product has been delivered, downloaded, accessed, or redeemed.

2. No Refunds After Delivery

Refunds will not be provided for:

• Change of mind.
• Accidental purchases.
• Lack of technical knowledge.
• Failure to read the product description.
• Server incompatibilities not stated in the product listing.
• Purchases made by mistake.
• Products that have already been downloaded or accessed.
• Custom modifications made by the customer.

Customers are responsible for reviewing product descriptions and requirements before purchasing.

3. Eligible Refund Cases

A refund may be considered only under the following circumstances:

• The product was not delivered.
• The wrong product was delivered.
• The product is significantly different from its advertised description.
• A critical issue prevents the product from functioning as described and our support team is unable to provide a solution within a reasonable timeframe.

All refund requests are reviewed individually.

4. Support Before Refunds

Customers experiencing issues must contact support before requesting a refund.

Reasonable efforts will be made to:

• Diagnose the problem.
• Provide installation assistance.
• Resolve technical issues.
• Verify product compatibility.

Failure to cooperate with troubleshooting requests may result in the refund request being denied.

5. Chargebacks & Payment Disputes

Initiating a chargeback, payment dispute, or unauthorized payment reversal without first contacting support is considered a violation of our Terms of Service.

We reserve the right to:

• Revoke access to all purchased products.
• Suspend or terminate customer accounts.
• Refuse future service.

6. Fraud Prevention

Refund requests may be denied if we determine that:

• The product has been used.
• Files have been downloaded and retained.
• The request is fraudulent or abusive.
• The customer violates our Terms of Service.

We reserve the right to request additional information when investigating refund claims.

7. Processing Approved Refunds

If a refund is approved:

• The refund will be issued through the original payment method whenever possible.
• Processing times may vary depending on the payment provider.
• Transaction fees may be non-refundable where permitted by law.

8. Custom Services

Custom work, private commissions, modifications, development services, and personalized products are non-refundable once work has started.

Any exceptions are solely at our discretion.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time.

Changes become effective immediately upon publication.

10. Contact

For refund inquiries or support requests, please contact us through our official Discord server or support system.

By purchasing any product or service from this store, you acknowledge that you have read, understood, and agreed to this Refund Policy.